GP Clinic Regulatory Information

All clinical consultations at LoveMyLife are conducted by GMC-registered doctors. Our doctors are subject to annual appraisal, revalidation, and hold appropriate professional indemnity insurance.

Dr Seth Rankin | Doctor | General Medical Council (GMC) | Registration No: 4467397 | Restrictions: None

All doctors undergo enhanced DBS checks, identity verification, employment history verification, and qualification checks in accordance with CQC Regulation 19 (Fit and Proper Persons). Professional registration is verified annually.

LoveMyLife Clinic provides the following regulated healthcare services from our Westfield London premises and via remote consultations (video and telephone):

Age Well: Longevity assessments, cancer screening, cardiovascular health, preventative check-ups.

Peak Performance: ADHD assessment, executive health, sports medicine, cognitive performance, sleep optimisation.

Feel Like Yourself Again: Menopause management, testosterone therapy, thyroid disorders, chronic fatigue, anxiety and burnout.

Love Life: STI testing, erectile dysfunction, contraception, fertility, PrEP.

See Inside: Blood tests, health screenings, hormone panels, cardiac exams, full body MRI referral.

Go Anywhere: Travel vaccinations, fit-to-fly certificates, altitude assessments, expedition medicals.

GP Consultations: Available in-clinic, via video, or by telephone. Same-day and next-day appointments available.

All services are provided in accordance with current clinical guidelines and evidence-based practice. Treatment plans are tailored to individual patient needs.

Patient safety is at the core of everything we do. Our safety systems include:

Clinical safety: All consultations follow evidence-based clinical guidelines. We maintain up-to-date protocols for prescribing, referral, and emergency management. Drug interactions and contraindications are checked for every prescription.

Infection prevention and control: Our premises are cleaned and maintained to clinical standards. We follow current infection prevention guidelines, maintain hand hygiene protocols, and ensure all equipment is properly sterilised or single-use.

Safeguarding: We have robust safeguarding policies and procedures for both adults and children. All staff are trained in safeguarding awareness. Our named safeguarding lead is [insert name]. If you have a safeguarding concern, contact us immediately or call the local authority safeguarding team.

Incident management: We have systems for reporting, investigating, and learning from incidents, near-misses, and complaints. All significant events are reviewed and acted upon to improve patient safety.

Medicines management: All prescribing follows BNF guidelines and current best practice. Controlled drugs are managed in accordance with the Misuse of Drugs Act 1971. Our pharmacy operations are separately regulated by the GPhC.

We are committed to providing care that achieves good outcomes for our patients.

Evidence-based practice: Our clinical protocols are based on NICE guidelines, BNF recommendations, and current best practice. We regularly review and update our clinical pathways.

Informed consent: We obtain informed consent before all examinations, treatments, and procedures. You have the right to ask questions, seek a second opinion, and refuse treatment. Where a patient may lack capacity to consent, we follow the Mental Capacity Act 2005.

Clinical audit: We conduct regular clinical audits to monitor the quality and safety of our services, including prescribing patterns, consultation outcomes, and patient satisfaction.

Continuing professional development: All our clinicians maintain their skills through regular training, appraisal, and revalidation with their regulatory bodies.

We offer consultations via video and telephone in addition to face-to-face appointments. Remote consultations are subject to the same clinical governance standards as in-person appointments.

Suitability: Not all conditions are appropriate for remote consultation. Your doctor will advise if a face-to-face appointment is needed and arrange one accordingly.

Privacy and security: Video consultations are conducted via secure, encrypted platforms. We ensure patient confidentiality is maintained at both ends of the call.

Record-keeping: Remote consultations are documented in full, in the same way as face-to-face appointments. Consultation notes are stored securely in your patient record.

Emergency procedures: If a clinical emergency arises during a remote consultation, your doctor will advise you to call 999 and will provide clinical support until emergency services arrive.

We are committed to being open and transparent with our patients. If something goes wrong with your care, we will:

Tell you what has happened as soon as reasonably possible. Apologise sincerely — an apology is not an admission of liability. Explain what we are doing to investigate and prevent it happening again. Offer appropriate support. Document all communications and provide you with a written account if requested.

This commitment applies to all notifiable safety incidents as defined in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect: Personal details (name, address, date of birth, contact information), medical history, consultation notes, test results, prescriptions, and payment information.

How we use it: To provide your clinical care, manage prescriptions, process referrals, and comply with legal and regulatory requirements.

Who we share it with: We will only share your information with other healthcare professionals (such as your NHS GP) with your explicit consent, or where required by law (e.g. safeguarding, notifiable diseases).

How long we keep it: Patient medical records are retained for a minimum of 10 years after the last consultation (longer for children — until their 25th birthday or 26th if aged 17 at last contact).

Your rights: You have the right to access your medical records, request corrections, request deletion (subject to clinical and legal retention requirements), and data portability.

We are registered with the Information Commissioner's Office (ICO). Registration reference: ZC090113. For data protection enquiries, contact us at [email protected].

Our CQC registration is currently pending. Once registered and inspected, our CQC rating will be displayed here along with a link to the full inspection report on the CQC website.

The CQC assesses all healthcare providers against five key questions: Is the service Safe? Is it Effective? Is it Caring? Is it Responsive to people's needs? Is it Well-led? Each area is rated as Outstanding, Good, Requires Improvement, or Inadequate.

If you or someone else is in immediate danger, call 999.

NHS 111: For urgent medical advice when it is not a life-threatening emergency — call 111 or visit 111.nhs.uk.

Related regulatory pages: For pharmacy-specific regulatory information, see our Pharmacy Regulatory Information page at /pharmacy/pharmacy-regulatory-information.

This page was last reviewed on 18th March 2026 by Dr Seth Rankin, Registered Manager. LoveMyLife is regulated by the Care Quality Commission (cqc.org.uk).