LoveMyLife Ltd Customer Privacy Notice

This privacy notice explains what to expect us to do with your personal information.

Contents

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact Details

Email: [email protected]

What Information We Collect, Use, and Why

We collect or use the following information to provide patient care, services, pharmaceutical products, and other goods:

• Name, address, and contact details
• Gender and pronoun preferences
• Date of birth
• NHS/HSC/CHI number
• Health information (conditions, allergies, requirements, history)
• Test results (e.g. evaluations, scans, bloods, x-rays, tissue/genetic tests)

We also collect the following for patient app or portal functionality:

• Names, contact details, and addresses
• Medical history
• Account information and registration details
• Information used for security

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for using your personal information. More details are available on the ICO website.

Your data protection rights include:

• Right of access: Request copies of your personal data.
• Right to rectification: Correct inaccurate or incomplete information.
• Right to erasure: Ask us to delete your data.
• Right to restrict processing: Limit how we use your data.
• Right to object: Object to processing of your data.
• Right to data portability: Transfer your data to another organisation.
• Right to withdraw consent: Withdraw consent at any time if consent was the basis.

If you make a request, we must respond within one month.

Our Lawful Bases

For providing care and related services:

• Consent: You gave permission after receiving relevant information.

For app or portal functionality:

• Consent: You gave permission after receiving relevant information.

Where We Get Personal Information From

• Directly from you

How Long We Keep Information

See our retention schedule: https://www.lovemylife.com/terms-conditions

Who We Share Information With

• Other health providers (e.g. GPs and consultants)

Duty of Confidentiality

We follow the common law duty of confidentiality but may share data in these cases:

• With your consent (implied or explicit)
• Legal obligations (e.g. court orders)
• Public interest (e.g. serious crime prevention)
• Health Service regulations in England or Wales
• Authorisation by CMO/NHS in Scotland

National Data Opt-Out

We comply with England’s national data opt-out. For more info or to opt out, visit: www.nhs.uk/your-nhs-data-matters

How to Complain

If you have concerns, contact us at [email protected].

If you remain unhappy, you can contact the Information Commissioner’s Office: