Opening mid-June at Westfield London. Register your interest to be first to know. Email us

We want every client to have a positive experience at LoveMyLife. If something has gone wrong or you are unhappy with any aspect of our service, please let us know. We treat every complaint as an opportunity to improve.

You can contact us in any of the following ways:

Email: [email protected]

Phone: 020 7971 1333

Post: LoveMyLife Ltd, Zone 1, 2 Pensbury Street, London SW8 4TJ

In person: Speak to any member of staff at Unit 2023, Westfield London, Ariel Way, London W12 7GF.

Please include as much detail as possible: your name, contact details, the date and nature of your concern, and what outcome you are hoping for.

We will acknowledge your complaint within 2 working days. We aim to provide a full written response within 20 working days. If we need more time to investigate, we will let you know and keep you updated on progress.

Complaints about GP clinic services will be investigated by the Registered Manager, Dr Seth Rankin. Complaints about pharmacy services will be investigated by the Superintendent Pharmacist, Sabina Yasmin Islam.

If we have not resolved your complaint to your satisfaction, you can escalate to the following independent bodies:

For GP clinic complaints:

Independent Sector Complaints Adjudication Service (ISCAS) - www.iscas.org.uk

Care Quality Commission (CQC) - Phone: 03000 616161 - www.cqc.org.uk (the CQC cannot investigate individual complaints but uses feedback to inform its regulatory activities)

For pharmacy complaints:

General Pharmaceutical Council (GPhC) - Email: [email protected] - Phone: 0203 713 8000 - www.pharmacyregulation.org/raising-concerns

For concerns about an individual doctor:

General Medical Council (GMC) - Phone: 0161 923 6602 - www.gmc-uk.org/concerns