Regulation, complaints, and how to reach us.
The bodies we are regulated by, the complaints process, and our information governance, on a single page.
GMC | CQC | GPhC | MHRA
- GMC GP Register
- CQC-regulated clinic
- GPhC-registered pharmacy
- Today, every day.
Our regulators
GMC (General Medical Council). All our doctors are on the GMC GP Register. Lead clinician: Dr Seth Rankin, GMC 4467397.
CQC (Care Quality Commission). Our Westfield London clinic is registered with the CQC. Registration number pending grant; we will publish here as soon as confirmed.
GPhC (General Pharmaceutical Council). Our pharmacy is registered. Superintendent Pharmacist: Sabina Yasmin Islam, GPhC 2085363.
MHRA (Medicines and Healthcare products Regulatory Agency). All medicines we dispense are MHRA-licensed UK products sourced through MHRA-licensed UK supply chains. Some medications are prescribed off-label per relevant clinical guidance.
NaTHNaC. Yellow Fever Vaccination Centre application pending CQC registration. We will publish our YFVC designation as soon as it is granted.
Our doctors and pharmacist
Lead clinician: Dr Seth Rankin, MBChB, MRCGP. GMC 4467397. Founder.
Superintendent Pharmacist: Sabina Yasmin Islam. GPhC 2085363.
Our wider clinical team are doctors on the GMC GP Register working under our shared clinical protocols. The named clinician for any consultation is recorded on every prescription, letter, report, and form we issue, and visible in your medical record.
Complaints
We aim to resolve complaints quickly and fairly.
Email [email protected]
Provide your name, the date and nature of any consultation involved, and what you would like to happen. We acknowledge complaints within 3 working days.
We investigate and respond
Our medical director investigates and responds in writing within 21 working days. If we need more time, we tell you why.
Internal escalation
If the response does not resolve the complaint, you can escalate to our Responsible Officer for medical concerns, our Superintendent Pharmacist for pharmacy concerns, or to our independent complaints review.
External escalation
If you remain dissatisfied, you can take the complaint to the GMC, GPhC, CQC, or PHSO depending on the nature of the issue.
Information governance and data protection
We hold patient records on a secure system that meets UK GDPR and Data Protection Act 2018 standards.
Your rights under UK GDPR include access to your records, correction of inaccurate records, and (in defined circumstances) erasure or portability of your data. To exercise any of these rights, email [email protected] with the subject "Data Subject Access Request" or "Data Subject Request". We respond within one calendar month.
Sharing: we share your record with you. We share with other parties (your NHS GP, a specialist, an insurer, an employer, a licensing authority) only with your explicit consent or where we are legally required to. We do not sell or share patient data with third parties for marketing purposes.
Cookies and tracking: our website uses analytics cookies to understand site usage; we do not use advertising cookies.
Data Protection Officer: [email protected].
Clinical governance
Every clinical pathway at LoveMyLife sits under a written protocol that defines the assessment, the treatment options, the monitoring schedule, and the safety thresholds. Protocols are written by our medical director and reviewed against UK guidance:
NICE guidance for general clinical pathways
BSSM (British Society for Sexual Medicine) for testosterone replacement therapy
BMS (British Menopause Society) for HRT
NaTHNaC for travel health
UKMEC for contraception
NICE TA for GLP-1 medication
Specialty society guidance for other pathways
Adverse events are reported to MHRA where reportable, recorded internally, and reviewed at our clinical governance meetings.
Contact
General: [email protected]
Pharmacy: [email protected]
Complaints: [email protected]
Data: [email protected]
Phone: 020 7971 1333
Westfield London clinic (from early July 2026): Unit 2023, Westfield London, Ariel Way, London W12 7GF. Mon-Sat 10:00-20:00, Sun 12:00-17:00.
Postal correspondence: Zone 1, 2 Pensbury Street, London SW8 4TJ.