Question 1

Where are you located?

Accepted Answer

We are located at Unit 2023, The Healthcare Village, Westfield London, Ariel Way, London W12 7GF. We are in The Village at Westfield London, near the Shepherd’s Bush entrance.

Question 2

What are your opening hours?

Accepted Answer

Monday to Saturday: 10:00 - 20:00. Sunday: 12:00 - 17:00. Walk-ins are welcome, but we always recommend booking online to guarantee your slot.

Question 3

Do I need to book an appointment?

Accepted Answer

We accept both bookings and walk-ins. However, we recommend booking online to guarantee your preferred time. You can book an appointment for today through our website.

Question 4

Is the consultation fee really all-inclusive?

Accepted Answer

Yes. Your £120 consultation covers everything the doctor produces: the consultation, any prescription written, referral letters, fit notes, forms, and your medical record. Taking a blood sample in clinic is included too. The only extra costs are third-party charges, such as the laboratory analysis of a blood test, imaging, or vaccines, and the doctor confirms those with you before anything is sent.

Question 5

How do I pay?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Most of what we provide carries no VAT, and where VAT applies it is included in the price shown, so the price you see is the price you pay.

Question 6

Can I get a video or phone consultation?

Accepted Answer

Yes. We offer face-to-face, video, and phone consultations, all at the same price (£120). Video and phone consultations are available to book online.

Question 7

Are the photos on this site real?

Accepted Answer

Some photography on this site is interim, both AI-generated lifestyle imagery and stock-licensed clinical scenes, while we commission our own.

Help & Frequently Asked Questions

General Questions