Pharmacy Regulatory Information

LoveMyLife Pharmacy dispenses private prescriptions issued by our own prescribers and by external registered prescribers. Our in-house prescriber is:

Dr Seth Rankin | Doctor | General Medical Council (GMC) | Registration No: 4467397 | Restrictions: None

We also accept valid private prescriptions from any UK-registered prescriber. For prescription-only medicines, the original hard-copy prescription must be submitted to the pharmacy before dispensing.

Prescribing service address: Unit 2023, Westfield London, Ariel Way, London W12 7GF. All our in-house prescribers are registered in the United Kingdom and work within UK clinical guidelines.

Important: All prescription-only medicines require a valid prescription from a registered prescriber. For in-clinic and online consultations, this follows a clinical assessment. For external prescriptions, the original hard-copy prescription must be submitted. We reserve the right to refuse to supply any medication if we believe it is not in the patient's best interest.

Clinical governance: Our Superintendent Pharmacist maintains oversight of all pharmacy operations through regular clinical audits, prescription reviews, and governance reporting. This includes retrospective review of prescribing patterns, dispensing accuracy, and patient safety incidents.

To protect your safety and prevent fraud, we verify the identity of patients ordering medicines. The level of verification is proportionate to the risk of the medicine.

Standard verification (all patients): Name, date of birth, and address confirmation; payment card verification.

Enhanced verification (controlled drugs, cannabis-based products, high-risk medicines): Photo ID (valid driving licence or passport); biometric video match where required; address verification.

Fraud prevention: We operate automated systems to detect multiple orders to the same address from different accounts, multiple accounts using the same payment details, inappropriate medicine combinations, duplicate prescriptions, and orders that exceed expected frequency or quantity.

GPhC Requirement: We independently verify your weight, height, and Body Mass Index (BMI) during your consultation. We do not rely on self-reported measurements, photographs, or pre-recorded video for this verification. A real-time clinical assessment with two-way communication is required before any weight-loss medication can be prescribed or supplied.

For all weight-loss medicines (including semaglutide, tirzepatide, liraglutide, and orlistat), your prescriber will: independently verify your weight, height, and BMI; review your full medical history and current medications; access your medical records or contact your GP (with your consent); conduct regular follow-up appointments to monitor your progress; only prescribe where clinically appropriate and in line with NICE guidance.

Some medicines we dispense are classified as controlled drugs under the Misuse of Drugs Act 1971. These are subject to additional legal requirements. The table below lists the controlled drugs we stock, their schedule, and the maximum supply we can dispense per prescription.

Key rules: All controlled drug prescriptions are valid for 28 days from the date signed. The maximum supply per prescription is 30 days. Enhanced identity verification (photo ID) is required for Schedule 2 and Schedule 3 controlled drugs. A signature is required on delivery. All supply is recorded in our Controlled Drugs Register.

Prescription only: Cannabis-based products for medicinal use (CBPMs) are prescription-only medicines. They can only be prescribed by a specialist doctor listed on the Specialist Register of the GMC. They cannot be prescribed by a GP.

Our pharmacy dispenses CBPMs under strict clinical governance: specialist prescriber requirement (GMC Specialist Register); enhanced identity verification (photo ID required); quarterly clinical reviews as a minimum; all products are EU GMP certified and fully traceable.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your personal and medical data is transmitted and stored using encrypted, secure systems (HTTPS/SSL). We will only share your information with other healthcare professionals (such as your GP) with your explicit consent, or where required by law. Patient records are retained for a minimum of 8 years (longer for children, in line with NHS guidance). You have the right to access, correct, or request deletion of your personal data.

We are registered with the Information Commissioner's Office (ICO). Registration reference: ZC090113.

If you experience any side effects from your medication, please contact us immediately. You can also report side effects directly to the Medicines and Healthcare products Regulatory Agency (MHRA) via the Yellow Card Scheme.

MHRA Yellow Card Scheme: Website: yellowcard.mhra.gov.uk | Telephone: 0800 731 6789

Reporting side effects helps improve the safety of medicines for everyone.

If you or someone else is in immediate danger, call 999.

NHS 111: For urgent medical advice when it's not a life-threatening emergency — call 111 or visit 111.nhs.uk.

Your nearest A&E: For serious injuries, chest pain, difficulty breathing, or severe allergic reactions.

This page was last reviewed on [INSERT DATE] by Sabina Yasmin Islam, Superintendent Pharmacist (GPhC: 2085363). LoveMyLife Pharmacy is regulated by the General Pharmaceutical Council (pharmacyregulation.org).